Privacy Policy
At Winter Shop, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, why we use it, and how we protect it when you browse our website or place an order.
1. Information We Collect
When you use our website, we may collect information such as your name, email address, billing and delivery address, telephone number, order details, and information you provide when contacting us.
2. Account Information
If you create an account, we may store your login details and information associated with your account so that you can manage orders, favourites, and other account features.
3. Order Information
When you place an order, we use the information necessary to process your purchase, arrange delivery, provide order confirmations, and handle returns or customer support.
4. Payment Information
Payments are processed through our selected payment provider. We do not normally store complete payment-card details on our website. Payment information is handled according to the security and privacy practices of the relevant payment provider.
5. Website Usage
We may collect limited technical information about how visitors use our website, such as browser type, device information, pages visited, and general usage data. This helps us maintain and improve the website.
6. Cookies
Our website may use cookies and similar technologies to provide essential functionality, remember preferences, maintain shopping-cart functionality, and understand how the website is used.
7. How We Use Your Information
We may use personal information to process orders, arrange delivery, communicate with you, provide customer support, maintain accounts, manage favourites, improve our website, and meet our legal obligations.
8. Marketing Communications
If you choose to subscribe to marketing communications, we may use your email address to send news, product information, offers, or other relevant communications. You can unsubscribe from marketing communications at any time.
9. Sharing Information
We may share necessary information with trusted service providers who help us operate the website, process payments, deliver orders, provide hosting, or provide other services required to operate our business.
10. Data Security and Retention
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, or disclosure. We retain personal information only for as long as necessary for the purposes for which it was collected, including legal, accounting, and contractual requirements.