Delivery and returns
We want your new gear to reach you safely and without surprises. Below you’ll find everything you need to know about delivery, returns, exchanges, and refunds.
1. Delivery Areas
We currently deliver to selected destinations within the European Union. Available delivery destinations and costs are shown during checkout.
2. Delivery Times
Orders are normally dispatched within 1–3 business days. Estimated delivery times are shown at checkout and may vary depending on destination and courier availability.
3. Delivery Costs
Delivery costs are calculated according to your destination and order details and are displayed before you complete your purchase.
4. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation with tracking information whenever tracking is available.
5. Delays
Delivery times are estimates and may occasionally be affected by weather, courier delays, peak-season demand, or circumstances outside our control. If your order is significantly delayed, please contact us and we’ll help track it down.
6. Checking Your Delivery
Please check your package when it arrives. If the packaging appears seriously damaged, we recommend documenting the condition before opening it and contacting us as soon as possible.
7. Right to Return
For eligible online purchases, consumers generally have a 14-day right of withdrawal from receiving the goods, subject to the applicable legal conditions and exceptions.
8. How to Start a Return
To request a return, contact us at [returns email address] within the applicable return period. Please include your order number and the products you wish to return.
9. Condition of Returned Products
Products should be returned in a condition that allows us to assess them properly. Please handle products carefully and, where possible, return them with their original packaging, accessories, labels, and documentation.
10. Return Shipping
Unless otherwise required by law or agreed by us, the customer is responsible for the direct cost of returning products when exercising the right of withdrawal.